Is there a user's guide available for customers?
Yes. View the How to Guide. As always, if you need personal assistance, please contact the city's Energy Department at 704-734-4516. How to Guide (PDF)

Show All Answers

1. What is a "smart meter"?
2. Is it harmful (radio frequency)?
3. Does this invade my privacy?
4. Can anyone else see my consumption?
5. Can a smart meter help me reduce my utility cost?
6. Do I have to participate in the Smart Meter Program?
7. Whom do I call if I have questions with my consumer portal?
8. Is there a user's guide available for customers?